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Our Vision

Australia Post is committed to providing high-quality mail and parcel services to all Australians.

Our enthusiastic, professional people will build a progressive commercial corporation through a commitment to high levels of customer satisfaction.

Our Mission

We will meet our customers’ changing needs by providing:

• innovative and easy-to-use products and services;
• friendly service by knowledgeable staff;
• consistent on-time delivery;
• value for money; and
• modern, efficient networks.

We will build our people’s commitment to these goals by:

• promoting job satisfaction;
• encouraging participation in the success of the business;
• recognising outstanding service to customers; and
• rewarding outstanding performance.

As a progressive commercial corporation, Australia Post will make the best use of its assets and earn profits so that it can sustain and develop its business.