Billing
 

Billing by the Meter Supplier - some customers will pay their meter supplier directly for their meter resets. Suppliers usually offer a choice of payment options, such as cheque and direct debit. The supplier then pays Australia Post for the postage purchased.

A tax invoice for each reset will be issued by Australia Post and sent by mail within 28 days. Eligible businesses can use this to claim back the GST they pay on postage.

Business Credit Account (Charge Account) Billing - Postage meter customers who operate an Australia Post Business Credit Account may charge their resets directly to their account. Business Credit Account customers who have a credit facility will receive a GST compliant consolidated tax invoice with their monthly statement.

Applying for Refunds
 

Australia Post may refund the value of metered postage impressions if, for example impressions contain an incorrect postage value. These articles are referred to as 'spoils'. To qualify for a refund on spoils, customers must:

• Collect all envelopes, wrappers and labels affected and bundle them by value, in date order.
• Make a written request to Australia Post on company letterhead for the value of the spoils collected.
• Present the spoils and the written request to your Licence Controlling Office within six months of the impression being made.

Also note that:

• A tax compliant adjustment note will be issued for each refund transaction.
• Where the customer operates an Australia Post Business Credit Account, refunds will be credited to their account.
• Postage meter customers will be refunded the net postage value, i.e. the metered postage value less the 2.5% rebate.
• Envelopes and wrappers bearing spoils should be presented intact  (although the contents may be removed).

• Illegible impressions will be refunded at the lowest value the meter can print.

Metering under the GST
 

GST is included in the new postage prices for all items. There will be no change to the amount you pay for your resets because the GST will be built into the price that you meter rather than on top of the amount of each meter reset. Customers using an approved postage meter will still receive the 2.5% rebate on all resets.

• Features & benefits of metering

Changing address?

• Postage meter change of address form

For any queries relating to postage metering and/or franking machines, please complete the enquiry form.

Need a business credit account?

• Download the credit application form.