These days you can do much more at your local post office than mail a letter or pay a bill.

Because your time is valuable, most of our retail outlets can take appointments for a short interview that may be needed for select services, for example passport applications.

We encourage you to make an appointment, so we can make sure our staff will be ready to serve you when you visit an Australia Post outlet.

You can make an appointment:

• On the internet, using our online booking system
• By calling us on 1300 300 357
• By visiting your nearest post office.

To check if an appointment is required or to book an appointment using the online booking system, follow these simple steps:

• Use our find a postal outlet service to find your nearest post office/s that offers the service you need.
• Click the "Make an appointment" button.
• Choose the date and time that suit you best.
• If you want, our booking system can even send a reminder to your mobile phone or email address the day before your appointment.

Find your nearest post office now  

www.passports.gov.au  offers detailed information about the passport application process.