Telstra announced on 4 November 2009 that it would drop the $2.20 administration fee for bill payments made over the counter or by mail.

This includes bill payments made at Australia Post outlets.

Telstra will provide current customers with refunds in the coming months for any $2.20 administration fees they paid to Telstra since the new charge was introduced on 14 September 2009.

For further details, please phone Telstra on 13 22 00.

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