• achieving 94.1 per cent on-time delivery rate for standard domestic letters;
  
  
• maintaining profits despite lower letter volumes, the 45 cent price freeze on the standard letter and the cost of absorbing the GST on standard letters;
  
  
• handling more than 4.7 billion articles and servicing 9 million delivery points;
  
  
• increasing technology and processing efficiencies;
  
  
• identifying, starting, and taking up new business opportunities; and
  
  
• selling our Freshwater Place, Southbank (Melbourne) property (an accumulation of five sites consolidated in the second half of the 1990s) for a considerable profit.

Our people met the logistics challenges of Sydney mail delivery during the Olympic Games, played an important role in delivering to East Timor during the crisis, and worked successfully with the Australian Quarantine and Inspection Service and Customs to prevent foot and mouth disease entering Australia.


Total delivery points served by Australia Post
as at June 30 (million)