Post’s new Mail and Networks Division (MND) restored Post’s on-time delivery rate to 94.1 per cent. It increased efficiencies from Post’s extensive network as domestic letter volumes declined by 2.1 per cent against last year’s record volumes. MND continued to bed down the technology associated with FuturePost, the program that transformed Post’s national mail processing and delivery system to integrate barcoding.

An example of improving output from Post’s new equipment is the performance of its automated address reading machines, Multi Line Optical Character Readers (MLOCRs). In September 2000 these were processing 16,000 letters per hour. Post implemented a number of MLOCR monitoring programs and, by June 30, 2001, they were processing 29,000 letters per hour. Post extended the same sort of monitoring programs to other crucial process stages in the network.

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