- building on Post’s traditional strengths to better meet customer needs;
- strong customer uptake of Post’s e-commerce products and services;
- increased customer use of Post’s end-to-end mailroom and courier services;
- transforming Messenger Post into a national
courier service;
- launch of a Database Consultancy Service to provide major customers with specialist database and direct marketing advice;
- progressing Internet-based procurement with our suppliers; and
- delivering more financial services to customers through
Post’s mix of Internet-based, telephone-based and
over-the-counter channels.
