Protection of assets – including cash, long-term fixed assets, intellectual property and the Australia Post brand – is crucial for sustainable revenue generation and the growth of our business. Revenue protection in all three business portfolios is supported by a formal program overseen by the Revenue Collection Steering Committee and managed by the Revenue Collection Group. We introduced several initiatives this year to improve our revenue collection processes, including simplification of product terms and conditions.

Fixed assets are protected by an asset recording process at each work centre as well as an annual stocktake process. Management of stock, cash and related items in our retail outlets is the responsibility of postal managers and is carried out in accordance with the Financial Integrity Control system. In addition to normal reconciliation processes, regular stock checks are undertaken to protect the business from high-risk losses. Intellectual property is protected by a formal policy administered by the Legal Services Unit, and the integrity of the Australia Post brand is protected by a brand management system administered by Post’s Corporate Public Affairs department.