We continue to strengthen our capabilities and extend our range of products and services. Every day, we work with consumers, small to medium-sized businesses, major corporations, suppliers and business partners to meet the needs of those customers and help them succeed.

	We collect, process and distribute letters for the entire Australian community, and between Australia and overseas.
	We offer businesses and organisations cost savings on bulk mail, including invoices and statements, promotional mail and magazines.
	To help businesses achieve solid returns on marketing investment – and target their best prospects and customers – we provide research, advice, and consumer list rental, profiling and segmentation services.
	We help make the most of databases (and reduce errors and costs) through our address verification and updating services.
	To make mail-outs easier, we prepare, print and lodge documents and mailings. With our software solutions, we help our customers create and lodge mail from their desktops.
	We provide “smart” mailroom services for businesses – including screening, imaging and encryption of inbound mail.
	We help businesses manage their customers’ replies to mailings more efficiently – receiving and sorting them, using technology to automatically capture relevant data, and organising transfer of the information.
	We provide a range of associated services, including ticket production and Internet-based archiving and retrieval.
We provide the following products and services through our retail network.
	Mail services and packaging products, including Postpak products and a range of gift boxes.
	Third-party agency services that connect consumers, businesses and government bodies, including: bill payment services – in person, by phone and/or on the Internet banking services – offering access to 77 Australian financial institutions money orders and money transfers personal identification and verification services a range of services for travellers, including passport applications, passport photos, travellers’ cheques and foreign currency.
	Post office boxes and locked bags.
	Collectable stamps, coins and associated products.
	Complementary products, including stationery, office supplies, communications products, gifts and cards.
	We collect, process and deliver parcels to the entire Australian community, and between Australia and overseas.
	With a courier service in capital cities and a range of joint-venture partners, we offer a choice of distribution options – from economical road deliveries to express and time-critical services. Track and trace, proof of delivery and insurance are available with many services.
	We offer domestic and international integrated logistics services, including order processing, warehousing, fulfilment, distribution, returns management, freight forwarding and customs clearance.
	As part of a strong international network, we provide quality, worldwide delivery, as well as sophisticated parcels and logistics services between Australia and the Asia-Pacific region.

We collaborate with individuals, small businesses, joint-venture partners and subsidiaries to provide our comprehensive range of products and services.

Contractors and licensees

The people who service more than 5,000 mail, courier and parcel contracts and almost 3,000 licensed post offices across the nation are a crucial part of the Australia Post team.

Joint ventures

• Sai Cheng Logistics International – a joint venture with China Post to provide supply chain management and logistics services between China and Australia and the rest of the world.
• Australian air Express – a joint venture with Qantas to provide express air and linehaul delivery.
• Star Track Express – a joint venture with Qantas
  to provide express business-to-business transport.
• iPrint – a joint venture with wellcom to provide internal print management, including stamps, retail catalogues and publications.

Subsidiaries

• Decipha – mailroom and document workflow services.
• Post Fulfilment Online – direct-to-consumer logistics services, including inventory management, fulfilment and delivery of groceries.
• State Warehousing and Distribution Services (SWADS) – third-party logistics.
• PrintSoft – software solutions for producing letters and documents.