Revenue		Revenue from total domestic addressed letters increased by 0.4 per cent.
		Revenue from unaddressed letters grew by 4.8 per cent.
		Overall revenue growth from letters and associated products was 2.7 per cent.
Results & Highlights		Domestic letter volumes increased by 0.2 per cent.
		Unaddressed Mail volumes grew by 1.8 per cent.
		Promotional letter volumes increased by 6 per cent.
		Delivered 95.6 per cent of domestic letters on time or early.
		First Direct Solutions, eLetter Solutions and Decipha all achieved record results.
		Introduced radio frequency identification (RFID) technology to monitor our service performance for domestic letters.
		Continued to operate one of the most inexpensive and reliable letters services in the world.
Outlook		Slight increases in letter volumes through continued growth in promotional mail.
		The return on letters is expected to decrease, as rising costs outstrip revenue growth.
		We will enhance the reading capability of our letter sorting machines to improve productivity.
Revenue		Retail revenue decreased by 3.2 per cent but profits increased by 7.1 per cent.
		Agency services revenue increased by 0.8 per cent.
Results & Highlights		Maintained Australia’s largest retail network with 4,462 postal outlets (including 2,563 in rural and remote areas).
		Introduced a stock management system that will allow us to better match our stock to the buying needs of our customers.
		Conducted 1.01 million passport applications for Australians travelling overseas.
		Introduced a range of new identity verification services.
		Processed 194 million agency-based banking and bill payment transactions.
		Designed, printed and distributed Australian Champions postage stamps within 24 hours of each Australian gold medal win at the Commonwealth Games.
		Served more than a million customers every business day in our retail outlets.
Outlook		Retail profit and margins are expected to increase.
		We will find more ways to improve our supply chain efficiency and further reduce our costs in this area.
		We will launch a program that will enable us to provide on-line authentication services.
Revenue		Revenue from domestic parcels increased by 12 per cent.
		Total Express Post revenue increased by 11.7 per cent.
		Post Logistics revenue increased by 75.4 per cent.
		Messenger Post Couriers revenue increased by 31.8 per cent.
Results & Highlights		Domestic parcel volumes increased by 5.6 per cent.
		Total Express Post volumes increased by 6.9 per cent.
		Added more than 40 postcodes to the Express Post guaranteed network.
		International parcel volumes rose by 9.9 per cent and revenue increased by 12.3 per cent.
		Express Courier International achieved revenue growth of 28.3 per cent and volume growth of 22.5 per cent in its first full year of operation.
		Completed construction work on our Sydney and Melbourne international gateway facilities.
		Sai Cheng Logistics established facilities in Shanghai and Shenzhen.
		Post Logistics established a freight-forwarding operation in Hong Kong.
Outlook		Growth is forecast in domestic and international parcel volumes.
		Improved parcel tracking, proof of delivery and consignment services.
		We will focus on closer integration of our suite of logistics and distribution services.