International letter volumes increased this year by 6.1 per cent (following a decrease in volume of 11.5 per cent last year). This was mainly due to a small number of our major customers receiving high response rates from direct mail offers to their overseas customers.

We again exceeded our on-time delivery target (set by the Universal Postal Union) on inward international letters.

Quarantine detector dogs, X-rays and customs and quarantine inspectors screen 100 per cent of incoming international mail, which last year amounted to more than 141 million items. Click here for information about our newest international mail gateway facilities in Sydney and Melbourne.

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