Parcel Post

Parcel Post is our reliable, low-cost nationwide parcel delivery service for Australian consumers and businesses. In 2005/06, Parcel Post volumes increased by 5.6 per cent and revenue increased by 12 per cent (against predicted growth of 8 per cent), marking four consecutive years of strong growth.

During that time we delivered 95.9 per cent of small parcels and 96.8 per cent of large parcels on time or early. This compares with 95.3 per cent and 96.5 per cent respectively in the previous financial year.

We achieved sound growth in both our small- and large-volume parcel services, with considerable new business coming from the wholesale, retail and publishing sectors.

Much of our growth derives from the increased popularity of on-line trading, with revenue from on-line transactions through both established (eBay) and new Internet trading customers more than doubling in 2005/06. There has also been considerable growth in business-to-consumer deliveries – through mail order and on-line purchases – of items such as wine, electronic goods, books, DVDs and CDs.

Our business parcel rates rose in line with the independent Trans Eco index. And, unlike many parcel delivery businesses, we did not impose any fuel surcharges on deliveries.

Post eParcel

The Post eParcel service provides electronic consignment management, tracking via a unique barcode number and proof of delivery. Express Post eParcel also provides guaranteed next-business-day delivery within the Express Post network.

During 2005/06 we made substantial progress in developing and implementing our enhanced eParcel service. These enhancements consist of two major systems for tracking and consignment management, more than 1,000 new wireless scanners (with GPRS, which enables “real time” tracking information downloads) and a series of operational process improvements. This program will be completed in 2006/07.