Teams at 31 Australia Post facilities were recognised for their contributions to improved customer service and business performance through our annual National Excellence Awards. In the 18 winning facilities, staff received a $200 reward, and staff at the remaining 13 facilities received a $100 special commendation award. The most innovative achievers were profiled in our workforce magazine Post Journal, where they passed on practical tips to help other facilities achieve similar levels of success.

A further 21 teams from facilities around Australia attended the first day of Commonwealth Games athletics competition in recognition of their contribution to Australia Post’s success. Seven high-achieving individuals were selected to be “Golden Posties”, delivering mail within the Athletes’ Village at the Games.