Our people served more than one million customers every business day in our 4,462 postal outlets.
We introduced a range of new personal identification services, including a Working with Children identity check for the Department for Community Development (DCD) in Western Australia.
We conducted 1.01 million passport applications for Australians travelling overseas.
We processed 194 million agency-based banking and bill-payment transactions.
Within 24 hours of each Australian gold medal win at the Commonwealth Games, we designed, printed and distributed postage stamps to celebrate the achievements of our champions.
Under the same program, we released more than 100 new stamps in less than two weeks (compared with our normal stamp program of 60 stamps per year).
Under a federal government initiative, we installed new technology that will give 266 remote and rural licensed post offices access to 77 financial institutions by the end of 2006.
We introduced a Demand Chain Management system that will allow us to better match our stock to the buying needs of our customers.
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