Australia Post Annual Report 2005/06

2005/06 highlights
Our retail offer
Our business partners
Serving our customers
Agency & retail revenue
Bill payment
Banking services
Identity & verification
services
Money transfers &
travellers' cheques
Packaging &
complementary products
Our philatelic program
Putting our stamp
on every day
Inventory management
The future

We served more than a million customers each business day in our 4,462 postal outlets this year.

Results from our priorityCustomer mystery shopping program improved for the third consecutive year, giving us an overall customer service rating of 95.6 per cent (compared with 95.2 per cent last year).

Also for the third year in a row, we conducted our national reward and recognition program – Retail Star Performance – which gives staff in corporate outlets cash rewards when they meet or exceed specified customer service and sales performance targets. Click here for details on the progress of our customer contact centres this year.