Parcel Post is Australia’s market leader for parcel deliveries from business to consumer (B2C) and consumer to consumer (C2C). Our reliable service, nationwide reach and competitive pricing for single parcels have all been crucial contributors to this success. We delivered 95.8 per cent of small parcels and 96.7 per cent of large parcels on time or early in 2006/07 (compared with 95.7 per cent and 96.5 per cent the previous financial year).

The 2006/07 financial year was our fifth consecutive year of strong growth. Parcel Post volumes increased by 3.7 per cent and revenue increased by 10.4 per cent.

As part of our regular price review process, prices for Express Post, Parcel Post and International Post (letters and parcels) all increased in March 2007 by an average of between 2.5 and 5.9 per cent. It is important to note that, unlike many parcel delivery businesses, we do not impose fuel surcharges.

Growth in consumer deliveries continued to be driven by the boom in online trading – particularly in the areas of wine, electronic goods, books, CDs and DVDs. We are increasingly targeting niche industries – such as the wine trade – and, as a result, we now have a significant share of the B2C Australian wine fulfilment market.

Online trading is also providing growth opportunities for Post eParcel, but the strongest area of growth has been in the B2B market. Reliable parcel tracking is a key requirement for this highly competitive market segment and, in 2006/07, we completed the upgrade of our Post eParcel service to include a new electronic acceptance system. This makes it easier for our customers to lodge and track their parcels online.

The new system also offers integrated electronic access to Express Post eParcel (guaranteed next-business-day delivery within the Express Post network) and a range of international services, including Express Courier International. Most importantly, our upgraded network capabilities for the Post eParcel service provide our B2B customers with more efficient management of their multi-parcel consignments.

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