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Historically, Australia Post has had great success in managing change both at a large, transformational level and at local levels. We have drawn on this success to develop a framework that is designed to create a consistent culture of change across the business. The framework – which complements our existing project management methodology – provides a flexible approach that can be tailored and applied to different change projects based on the nature of the change and the scale, scope and complexity of each project.
The Change Management Toolkit has been applied across the organisation with nine active change projects. As the toolkit is progressively being used throughout the business, we are continuing to refine its content and tools to ensure simplicity, flexibility and value.