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Our Development Pathways learning program (which will provide structured learning opportunities for staff at all levels) is now fully functional for staff, from senior executives to first line supervisors. In 2006/07, Pathways e-learning was one of the vehicles used for introducing our national Harassment, Bullying and Discrimination training. In addition to creating significant savings (over the face-to-face training) it allows our people to do the exercises at their own pace and at times that suit them.
In response to an increasing recognition of the important role of supervisors and managers in coaching and developing their teams, we have developed a Line Manager as Coach program. The program – a series of four modules covering leadership and interaction skills, coaching techniques and tools for developing others – will be implemented across the business over the next two years.
A number of Australia Post divisions also offer training and development specific to their business areas. Many of these training programs provide nationally recognised qualifications – eg Certificate IV in Transport and Distribution (Warehousing & Storage and Road Transport) or Diploma of Business – on satisfactory completion of the course.