Our retail outlets everywhere around the country are a vital point of connection for communities, our customers, businesses, financial institutions and government agencies. In 2006/07, we introduced a number of new identity and verification services and developed new product and service themes to help our customers get things done.

• We carried out 1.4 million proof of identity checks on behalf of Australian businesses and government organisations.
• Our people served around a million customers every business day in our 4,449 postal outlets.
• We started a comprehensive program to deliver efficiencies and reduce costs across our entire retail supply chain.
• A new corporate uniform – designed by Carla Zampatti – was introduced for our retail staff.
• We conducted 1.16 million passport interviews.
• We processed 186 million agency-based banking and bill-payment transactions.