Australia Post's network of postal outlets is the largest physical retail chain in the nation. Under the Australian Postal Corporation Act 1989, we have a community service obligation to maintain a minimum of 4,000 postal outlets - including 2,500 in rural and remote areas. As the table shows, in 2006/07 we exceeded that requirement with a total of 4,449 postal outlets, including 2,553 in rural and remote locations.

Research has shown that Australia Post retail outlets are a destination of choice for our customers to "get things done".

We offer proof of identity services; financial services, including bill payment, banking and money transfers; pre-paid mail products; packaging products; and a wide range of merchandise. Our postal outlets are also important as the retail face of our letters and parcels services.

Our main goal in the retail products & agency services portfolio is to maximise returns from our existing products and services while repositioning ourselves to deliver future sustainable growth. We are doing this by:

  • making existing products and services more relevant, reducing costs and continually improving customer service
  • seeking new opportunities in financial and proof of identity services
  • developing a suite of new products that closely complements these services.

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