International features and optional extras

If you’d like extra peace of mind when sending an item, you can add Extra Cover.¹ It provides loss or damage cover up to the specified value of your item (from $100 up to $5,000) while it’s being carried by Australia Post.

Price

Extra Cover costs $0 for the first $100 of cover and $4 for each subsequent $100 of cover (above $100 included cover) up to $5,000.

If you don’t purchase Extra Cover and your item is lost or damaged while in our care, you may still be eligible for compensation of up to $100. We offer this for most items you send with us, with eligibility of claims assessed on a case-by-case basis. A refund of postage may also be payable. Extra Cover and any compensation offered under the Australia Post Terms and Conditions are in addition to any rights and remedies you may have under the Australian Consumer Law.

Availability

Cover up to $5,000 is available for most international services except Economy Air letters and Economy Air parcels, which can have a maximum cover of up to $500.

Extra Cover isn’t available for:

• International Post Registered, which comes with $100 maximum compensation for loss or damage included
• every destination – check your destination with our online postage calculator
  
• items prohibited for carriage by your destination country – check our International Post Guide for postal restrictions by country

Exclusions

Extra Cover is only available for eligible items. Learn about ineligible items here.

How to add Extra Cover

• Ask to purchase Extra Cover when you pay for postage at a Post Office
• Add Extra Cover after you’ve bought your satchel or postage label. Request this service at your Post Office before you send your item
• If you’re printing your shipping labels online using your MyPost account (International Express and International Standard only), you can add Extra Cover during the order process
  

Making a claim

Find out how to lodge a claim for lost or damaged items carried by Australia Post.

More information

Read Australia Post Terms & Conditions (PDF 1.64MB).