Internal width (left to right)

At least 230 mm

Internal depth (front to back)

At least 330 mm

Internal height

At least 160 mm

Horizontal aperture

At least 230 mm X 30 mm. At least 130 mm above internal base

Vertical aperture

At least 330 mm X 30 mm. At least 40 mm above internal base

Elevation of aperture above ground level

Single mail box - between 900 mm and 1200 mm
Group of mail boxes - between 600 mm and 1600 mm

Single residential or commercial premises

A single mail box on the boundary of the property with the footpath or road. The mail box aperture must face the footpath or road. If the door of the building abuts the footpath, the mail box aperture may be in the door. A postal delivery officer must be able to place mail in the box without dismounting from a bicycle or motor cycle.

Single residential or business premises with driveway access to a road

At the junction of the driveway with the road.

Two adjoining residential or business premises with common driveway access to a road

Both mail boxes at a common point at the junction of the driveway with the road.

Premises with multiple delivery points

A single group of mail boxes on the boundary of the property with the footpath or public road. The mail boxes may be at right angles to the footpath or road and parallel to the driveway with the first box as close to the boundary as possible. Adequate parking for a bicycle or motor cycle must be available. A postal delivery officer must be able to place mail in the boxes safely.

Multi-storey residential or commercial buildings

As for premises with multiple delivery points. If the entrance to the building abuts the footpath or road, the single group of mail boxes may be in the foyer as close to the entrance as possible. Australia Post may require a mail room or a mail locker for the use of postal delivery officers.

Very large multi-storey residential or commercial buildings

A single group of mail boxes located at a convenient point with motor vehicle access in a service area or basement. Australia Post may require a mail room or a mail locker for the use of postal delivery officers.

Single mail box

The street number prominently displayed on the box below the aperture.

Group of mail boxes

The street number prominently displayed near the mail boxes.

The suite or flat number prominently displayed on each box below the aperture, with boxes numbered sequentially.

Single residential premises in a public road.

By delivery to a mail box that meets Australia Post's standards for size, location and numbering

Single residential premises in a private road.

The same conditions apply as for a public road if:

• Australia Post has unrestricted access to all delivery points
• other service organisations provide a house-to-house service
• thoroughfares are named and signposted
• residences are clearly numbered in sequential order
• for pre-1995 developments, the majority of residents request that Australia Post delivers to individual delivery points.

If access to a number of premises is from a common driveway or walkway off a main thoroughfare, delivery is to a group of mail boxes at the junction of the main thoroughfare and the driveway or walkway. The same applies if access to a number of premises from the main thoroughfare is restricted.

If the development does not meet all the conditions, delivery is to either:

• a group of mail boxes at the boundary of the private road with a public road, or
• groups of mail boxes at convenient locations throughout the development within easy reach of the main thoroughfare or public road.

Groups of mail boxes must meet Australia Post's standards for size, location and numbering

Multi-storey residential premises accessed by a public road

By delivery to a group of mail boxes that meets Australia Post's standards for size, location and numbering.

Single tenancy residential buildings in cluster developments accessed by a public road

The same method and conditions apply as for single residential premises in a public road.

However, if access to a number of premises is from a common driveway or walkway off a main thoroughfare, delivery is to a group of mail boxes at the junction of the main thoroughfare and the driveway or walkway. The same applies if access to a number of premises from the main thoroughfare is restricted.

Single tenancy residential buildings in cluster developments accessed by a private road

The same method and conditions of delivery apply as for single residential premises in a private road.

Aged care establishments

The method and conditions of delivery are one of the following, depending on the layout of the establishment:

• the same as for cluster developments accessed by public or private road, as appropriate, or
• by delivery into a group of mail boxes located at the administration office
• by delivery to groups of mail boxes at convenient locations throughout the establishment.

Communal residential establishments - including hotels, guest houses, hostels, boarding schools, hospitals, nursing homes or homes for the aged.

By bulk delivery for all addressees to:

• a mail box that meets Australia Post's standards for size, location and numbering, or
• if the main building abuts a road, a staffed counter or reception area as close as possible to the entrance of the building.

Caravan parks - temporary residents

By bulk delivery for all addressees to:

• a mail box that meets Australia Post's standards for size, location and numbering, or
• if the administration office abuts a road, a staffed counter or reception area as close as possible to the entrance of the office.

Caravan parks - permanent residents

If the majority of permanent residents elect to receive individual delivery, then delivery is either to:

• groups of mail boxes located by agreement between Australia Post and the park management, or
• individual mail boxes for each caravan.

Australia Post will deliver to individual mail boxes only if:

• all permanent caravans are in specific sections of the park
• there is unrestricted access to all delivery points
• thoroughfares are named and signposted
• all mail boxes are clearly numbered in sequential order
• all mail boxes meet Australia Post's standards for size, location and numbering for single residential premises.

Single-storey.

By delivery to:

• a mail box or a single group of mail boxes that meet Australia Post's standards for size, location and numbering, or
• if the building abuts a road, a single mail box or a group of mail boxes within the foyer close to the entrance of the building, or
• if the building abuts a road, in bulk to a staffed counter or reception area close to the entrance of the building.

Multi-storey

As for a single-story building, but the mail box location conditions for multi-storey buildings apply.

Accessed by a common private driveway or court.

By delivery to a group of mail boxes that meet Australia Post's standards for size, location and numbering at the entrance to the driveway or court.

Dissected by public roads

By delivery to individual businesses. For each building, delivery is to:

• a mail box or a single group of mail boxes that meet Australia Post's standards for size, location and numbering, or
• if a building abuts a road, a single mail box or a group of mail boxes within the foyer as close as possible to the entrance of the building, or
• if a building abuts a road, in bulk to a staffed counter or reception area as close as possible to the entrance of the building.

Single-tenancy shop or business that abuts the footpath.

By delivery to:

• a mail box that meets Australia Post's standards for size, location and numbering, or
• to a staffed counter or reception area close to the entrance of the shop or business.

Single-tenancy shop or business set back from the footpath

By delivery to a mail box that meets Australia Post's standards for size, location and numbering.

Shopping malls

By individual delivery to each shop. For each shop, delivery is to:

• a mail box that meets Australia Post's standards for size, location and numbering, or
• to a staffed counter or reception area close to the entrance of the shop or business.

Shopping arcades

By delivery to a mail box or a single group of mail boxes that meet Australia Post's standards for size, location and numbering located near the entrance to the shopping arcade or building.

Shopping centres

By delivery to a single group of mail boxes that meet Australia Post's standards for size, location and numbering. The conditions for premises with multiple delivery points apply.

Towers or office blocks that form an integral part of a shopping centre

Australia Post regards towers or office blocks that form an integral part of a shopping centre as part of the shopping centre. Australia Post delivers to the same location as the shopping centre.