We're hiring Seasonal Team Members

Read our FAQs

At Australia Post, we’re gearing up for our busiest time of year and we need people like you to help us deliver. Every year we hire Seasonal Team Members to help us move parcels across the country and this could be your chance to join us.

Explore available seasonal roles

We have a range of available positions. Watch our short videos to see what each role involves and apply now to be part of something great.

Van Driver

Apply for Van Driver role

Emrah DITL - fave thing ending

0:00
Hi everyone. Come on, let's go see what it's like to be a van driver at Australia Post hey
[Video] Emrah (a man with dark hair and a beard, wearing a high vis shirt and vest) stands next to his Australia Post red van speaking to the camera

0:05
In our morning shifts we grab whatever mail we need that's on our checklist for the day and deliver them where they need to go
[Video] Emrah gets into the drivers’ side of the van. Emrah walks towards a cage inside the facility with some parcels on it. He ties up some bags filled with parcels and puts them on the cage

0:10
Throughout the day we'll have other mail that we deliver our customers that we pick up from the post office
[Video] Emrah takes the cage to his van, opens the side of the van and unloads the contents of the cage into the van. He gets into the driver’s side of the van.

0:14
In the afternoon shift, we're not really delivering.
[Video] The van reverses out of it’s spot inside the facility

0:15
We're picking up from all the different retail stores or wherever it might be that's on our scanner for that day and then come back with a van full of mail, drop them off into the facility
[Video] Inside the van, Emrah is driving the van. The van is then seen driving through the carpark at the Australia Post facility and into the entrance of the facility. Emrah reverses into an available space, opens up the back of his van next to the conveyor belt and begins to unload the packages from the van.

0:24
In the morning, all this is empty.
[Video] Emrah gestures to the empty facility, camera pans to show an empty floor

0:25
Us van drivers, we come and park in these spots over here in the morning when it's quiet and then, and inside this cage, that's where all the parcel lockers are sorted for all the various different suburbs.
[Video] Emrah points to spaces in the facility where he would park. A red van is seen pulling into one of the spots. Emrah walks down the safe walking path of yellow striped lines and points to a caged room

0:34
The post office will have maybe 7 or 8 different businesses that gets their mail delivered to the post office.
[Video] Emrah stands in front of 3 empty cages and speaks to camera. He is seen inside his van driving around the facility carpark.

0:40
And then it's us as drivers responsibility to go and collect those letters or those PO Boxes or those parcels or whatever the, the Postie can't deliver because they're too big or they don't go into that actual area, us drivers, us van drivers will come and take it from the post office.
[Video] Emrah drives around the carpark of the facility. He continues to speak to camera in front of the empty cages

0:55
We need to make sure that when we're sorting our vans we're very organised as to where we put everything.
[Video] Emrah closes the doors to the back of the van. He stands in front of ULDs and points to some of the different ones

1:00
It just makes the whole process a lot easier.
[Video] Camera pans across ULDs labelled ‘Small Parcels’ and ‘Large Parcels – All states’

1:02
We call this area the array. So the vans will back up into here, they'll take their bags out, the bags will then get placed inside these cages and then all the larger boxes will get taken to the belt.
[Video] Emrah stands in front of the ULDs in the array and gestures where the vans park. There ae no vans parked there at the moment. Emrah stands in front of the empty array and talks to the camera

1:10
But this is the conveyor belt that all the larger boxes get put onto.
[Video] Emrah walks next to the conveyor belt with packages moving along it, and points to the conveyor belt

1:13
The drivers will reverse into the spots and place the boxes on the belt, which then get sent around the facility.
[Video] Emrah unloads boxes from inside the van onto the conveyor belt

1:18
I'll be in Werribee for three weeks, I'll be in Altona another three weeks, I'll be in the city for another month. So I'd go somewhere different every every week. It's just such a great place to work.
[Video] Emrah stands inside an empty facility and speaks directly to camera

Forklift Driver

Apply for Forklift Driver role

Ashish DITL V2

0:00
Let's see what it's like a forklift driver in Australia Post
[Video] Ashish (a man with dark hair and glasses wearing a hi vis jumper) sits in a forklift in an Australia Post facility

0:02
We are moving all the ULD stacking, unstacking all the ULDs and then give it to the staff to process.
[Video] In the distance, Ashish uses the tugger to raise a ULD off the ground. Two colleagues in hi vis work next to some ULDs and chat to each other

0:08
We can't drive the forklift inside because of the people walking through as well.
[Video] Ashish uses the tugger to place down a ULD

0:13
Outside, we are offloading and loading the truck and then we will take the products inside to process.
[Video] Ashish drives a forklift towards a red truck filled with ULDs. The forklift removes two ULDs from the truck and brings them to ground level

0:18
So yeah, this is the dock.
[Video] Ashish walks into the dock which is empty

0:20
You know, the trucks keep coming and we have to offload and load as well.
[Video] A blue StarTrack truck drives through the dock

0:24
Every day we do a safety checks like the brakes and lights and the gas.
[Video] Ashish checks the inside of the ULD then stands next to the forklift and talks directly to camera

0:28
It's like a fun environment.
[Video] Ashish stands towards the back of the dock near an empty wall and talks to someone behind the camera

0:30
You have a friendly colleague, make a, you know, bit of laugh and try to make your day very nice.
[Video] Ashish walks through the facility. In the dock, he walks towards some colleagues in hi-vis and speaks to them

Truck Driver

Apply for Truck Driver role

Nicole DITL

0:00
There's going to be a lot of boxes, a lot of handling, jumping in and out of the truck.
[Video] Nicole (a woman in hi-vis with curly hair) looks at boxes next to a StarTrack truck and starts to pick some up, ready to load into the truck

0:05
I've just found a couple that belong over here. We're getting somewhere. Because you get quite a lot of boxes that are 15/20 kilos.
[Video] Nicole continues to move boxes around and uses a trolley to move some of the boxes

0:13
You really need to bend your knees when you're picking things up and pack things accordingly.
[Video] Nicole repetitively squats down to pick up large boxes safely

0:19
You sort of go at your own pace.
[Video] Nicole speaks directly to camera

0:20
On a normal day we'd have 49 deliveries up to 8 pickups, so we would see somewhere around the vicinity of 55 customers in a day.
[Video] Nicole gets into the truck, closes the driver side door, begins to drive and scans her pass to exit the facility

0:30
We would have anywhere up to 250 cartoons on the truck depending how much bulk there is.
[Video] Nicole waves goodbye to a colleague as she exits the facility and continues to drive

0:38
One thing I always try to do is call people by their names.
[Video] Nicole opens the back of the truck, revealing the parcels she previously packed. Nicole uses a trolley to transport some of the parcels to her first delivery spot

0:42
So when I walk in and I say their names they they love it.
[Video] Nicole walks into a retail clothes store, has an interaction with a blonde woman that works at the store and shows her the scanner with the delivery information on it

0:45
So as you can see, some of the spots are quite tight.
[Video] Nicole walks towards the camera beside her truck

0:48
So when we get back to the depot, we unload all our returns and our pickups.
[Video] Nicole is speaking to the person next to the camera with her blue StarTrack truck behind her.

0:53
Then we back onto the dock, go over the vehicle, just make sure that it's nice and clean, ready for the next day, collect our bags and go home.
[Video] We see a Nicole driving the truck into the facility and reversing the truck into it’s designated space. Nicole exits the truck and inspects the front of the truck

1:01
This is a job where you're constantly on the go, a job where you're not stuck, you're out and about.
[Video] Nicole speaks to a man off screen next to the conveyor belt. Nicole speaks directly to camera while standing inside the back of her truck. The truck is parked on a residential street, Nicole opens the back of the truck, gets into the truck and carries some large boxes along a footpath

1:07
It's always a different view and that's what I love about it.
[Video] Nicole drives the truck and ends the video speaking to camera from inside the back of her truck

Mail and Parcel Sorter

Apply for Mail and Parcel Sorter role

Day in the life of a Parcel Sorter
0:00
Here is where they back up the trailer.
[Video] A red AusPost truck is backed at the dock of the facility with its back doors open.
0:01
Here we have something called the long reach.
[Video] Melissa, a woman with long brunette hair wearing a high-vis vest stands at the back of a truck with
its doors open. Two male team members are in the background unloading boxes onto the long reach
conveyor belt.
0:03
It moves up and down, in and out so the stock gets a better reach. I really enjoy this role.
[Video] Two men, one bald and one with short black hair, both wearing high-vis, are unloading boxes from
the back of the track to the long reach conveyor belt. The long reach is on, and the boxes are moving
along it after they are placed on the belt.
0:08
Cause you have somebody there with you.
[Video] Melissa stands at the back of a truck with its doors open. Two male team members are in the
background unloading boxes onto the long reach conveyor belt.
0:10
Here we have the one conveyor
[Video] Melissa is now on the floor of the facility, walking towards the camera and gesturing towards the
One Conveyor
0:16
What can't go on the machine, the odd parcels, the round parcels making the machine can handle. We'll go here.
[Video] Team members working from afar, all wearing high-vis, are standing all along both sides of the
One Conveyor, taking parcels of all shapes and sizes from the ULDs and placing onto the belt which is in
motion.
0:16
Below us we have direct drop.
[Video] Melissa is now standing on an elevated walkway in the facility gesturing below her towards
another belt that is in motion.
0:18
Were the parcel just drops down into the ULD and the workers flatten out the ULD to make sure all the space in
the ULD is used.
[Video] Top-down shot of the belt in motions and parcels of all shapes and sizes drop from the belt into
ULDs which are lined up on either side of the belt. Workers in high-vis are walking by the ULDs.
0:24
Here below us we’ve got Singulation
[Video] Melissa is standing on an elevated walkway in the facility gesturing below her.
0:26
Staff have to distinguish the parcels 1 by 1 and make sure the barcode is facing up.
[Video] Two women in high vis standing on either side of a blue conveyor belt which is in motion. They are
handling the parcels, flipping them so the barcodes are facing the top.
0:29
We sort about 320,000 parcels per day
[Video] Melissa is standing on an elevated walkway in the facility talking to the camera.
0:32
Here we have the chutes, or it's also known as take-off.
[Video] Melissa is standing on the facility floor talking to the camera and gesturing to her left to the ULDs
beside her. Workers in high-vis are working in the background behind her.
0:34
Parcels come down the chute and the staff member here just scans the parcel.
[Video] A woman with black hair and glasses wearing high vis scans a large box that is placed at the end
of a blue chute.
0:38
The computer at the top will tell you what ULD it’s going into.
[Video] The camera pans left from the end of the blue chutes to the row of ULDs lined up next to the
chute.
0:41
Parcels are coming in on a long reach and they're taking parcels 1 by 1 and pretty much playing Tetris.
[Video] Melissa stands at the back of a truck with its doors open. Two team members are in the
background unloading boxes onto the long reach conveyor belt using a flashlight because it is quite dark.
0:46
We build walls about a metre each. The reason for that is during transit, the truck obviously goes side to side.
The boxes pretty much go at the front
[Video] The camera pans to the right along the long reach that has parcels moving along it into the truck
towards where the team members are stacking them into the trailer.
0:53
And all the soft satchels go at the back
[Video] Melissa stands at the back of a truck with its doors open. Two team members are in the
background unloading boxes onto the long reach conveyor belt using a flashlight because it is quite dark.
0:55
[Video] Top-down shot of the belt in motions and parcels of all shapes and sizes move along the belt.
Workers in high-vis are walking either side of the belt.
0:56
[Video] Wide shot of the outside of the facility. There are blue StarTrack trucks parked to the left with the
facility building behind them, the AusPost logo in red on the side of the building. The sun is shining.

Recruitment process

Visual: female recruiter with long brown hair, white skin, blue knitted jumper and red Australia Post lanyard sits facing the camera in an office. In the background to her left sits a fiddle leaf tree and to her right, is the Brisbane city skyline out the window. The recruiter speaks directly to camera for the entire video.

0:00
At Australia Post, we're gearing up for our busiest time of the year and we need people to help us deliver.

0:04
Every year we hire seasonal workers to help us move parcels across the country and this could be your chance to join us.

0:10
The process begins with a short application form.

0:13
Once applications are submitted, preferences are reviewed and matched against available roles.

0:17
If a suitable match is found, applicants will receive an email confirmation to proceed.

0:22
If the opportunity is right, applicants can confirm their interest.

0:25
If not, the applicant can decline and may be assessed against other opportunities that are available.

0:30
The next stage involves assessments including a pre employment, medical and character check.

0:35
Applicants for driving roles will also need to complete a driver assessment.

0:38
Details and scheduling for these will be provided when applicable.

0:41
For more information about these cheques, check our seasonal applicant Frequently Asked Questions.

0:46
Candidates who successfully complete these assessments will move to the onboarding stage.

0:50
This includes receiving an employment contract via email as well as completing new startup forms which must be completed with payroll and superannuation details.

0:58
The final step is commencement and induction, either virtual or on site depending on your location will be completed and details of first shift will be provided.

1:06
After induction, successful candidates will be ready to help deliver for the season.

1:10
Please note process and timelines may vary depending on operational needs.

1:14
Our busy period runs from October to late December, so keep in mind there may be a bit of time between application and start date.

Application

Application is submitted and suitability is reviewed.
Assessment

Vehicle assessment for driving roles and pre-employment checks are conducted.
Onboarding

Contract and new starter forms are sent for completion.
Commencement

Induction and your first shift.

For more information, please see our FAQs.

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.

If you have any questions about accessibility, please contact our Diversity and Inclusion team.

Contact Diversity and Inclusion team

Frequently asked questions

Below are some frequently asked questions to assist you during our recruitment process. We encourage you to refer to these as needed.

Application

We're hiring for a range of seasonal roles that will start throughout October and November and, depending on parcel volume, assisting us to deliver until around Christmas.

Our seasonal period runs from October to December so just a heads-up, there might be a little wait between when you apply and when you can start. But don’t worry, we’ll keep you in the loop with updates through email and SMS.

Absolutely! You're welcome to apply for multiple positions with us. Just keep in mind that different recruiters may manage each role, and there may be different timelines for each shift, role type and location, so we may not always be able to be provide an update on the other positions you're interested in.

If you accidentally declined your interest, no worries! Just shoot us a reply to the original email to let us know you're still keen to join our seasonal team. We'll check the timelines and requirements and let you know if we can move forward with your application.

Let us know your holiday dates in the application form. If you've already sent in your application, no worries! You'll get a chance to share your holiday dates with the recruitment team as you move forward in the process.

Assessment

If you can’t make it to your vehicle assessment, just reply to the email you received with the assessment details to let your recruiter know. We’ll help you find another time that works for you.

You 'll be given an Australia Post vehicle to drive as part of your assessment. All you need to bring is yourself, your license, your glasses if you need them (and steel caps & hi-vis for a van, forklift or truck assessment).

Watch the below video for an overview of what to expect during the pre-employment process.

[Visual] The words ‘Pre-Employment Screening’ and the Australia Post logo are pictured on a red background
[Visual] Recruiter, Beck turns away from her car and faces the camera. She is a white woman with brown hair in a ponytail, wearing a black t shirt with a hi-vis jacket on top. She stands in front of two cars both parked in front of an Australia Post facility
[Audio] Hi, I'm Beck, from the Australia Post recruitment team. Before you join our team at Australia Post, there's a standard procedure we need you to complete called Pre-Employment Screening, or PES for short.
[Visual] The words “Pre-Employment Screening” and “PES” appear animated on the screen in white text either side of Beck
[Visual] Beck joins 3 other recruiters, two women and one man, as they’re putting on their hi vis jackets and walking in to the Australia Post building through a black gate
All team members need to complete the process before they start with us in any role. It's our way to ensure we’re delivering on our core value of Safety – for you and the whole team.
[Visual] Beck is seen in front of the cars, talking to camera
[Visual] the words “Nationally Coordinated Criminal History Check” appear to the left of Beck as a heading, with “Character Check” and “Police Check” appearing as bullet points
[Audio] PES covers a Nationally Coordinated Criminal History Check (you might know this as a character or police check), a Work Rights Check, a medical evaluation, as well as alcohol and drug testing.
[Visual] Recruiter Emily is speaking directly to camera. She is a white woman with dark hair in a pony tail, wearing red glasses, a black t shirt and a hi vis jacket. She is standing in the carpark of the Australia Post building.
[Audio] If you're preparing for your screening, this video will give you a better idea of what to expect. And just a reminder, Australia Post covers PES expenses.
[Visual] The words “Australia Post covers PES expenses” appear on screen to Emily’s left.
[Audio] So, you won't have to worry about any costs on your end to complete the standard screening.
[Visual] Recruiter, Ben, talks directly to camera. Ben is a tall white man with short dark hair. He wears a long sleeve grey t shirt with a hi vis jacket on top. Ben stands outside, next to the entrance of the Australia Post facility.
[Audio] First, let’s get to know more about the Nationally Coordinated Criminal History Check. This is a standard check that everyone at Australia Post needs to complete before starting the job.
[Visual] The words “Check your email inbox” appear on screen to the left of Ben
[Audio] Keep an eye on your email inbox for an invitation, because the earlier you complete this step, the faster your recruitment process will be
[Visual] Recruiter, Georgia talks directly to camera. Georgia is a white woman with light brown hair. She wears a black t shirt with a hi vis jacket on top. She stands inside the entrance of the Australia Post building. Ben is standing in the background behind her, talking to Beck who is seated
[Audio] We'll send you an email with detailed instructions on how to step through the process.
[Visual] The words “Clink the link” appear on screen to the right of Georgia
[Audio] Simply click the link provided in the email to access the portal.
[Visual] The words “We won’t ask for payment” appear on screen to the right of Georgia
[Audio]The link provided by our partner won't ask for any payment. If at any point the instructions prompt you for payment, don't proceed any further.
[Visual] The words “Try the link again” appear on screen to the right of Georgia
[Audio] Just return to the email you received and try the link again. It’s important to remember: you won't be required to make a payment at any point.
[Visual] Beck talks directly to camera. She is standing in front of the reception at the Australia Post facility
[Audio] For the check, you'll need the following identification.
[Visual] The words “1x Commencement document” appear as a heading on the screen to the right of Beck, and the words “Current Australian passport”, “Australian birth certificate”, “Australian citizen certificate”, “VEVO”, and “Relevant visa documentation” appear as bullet points under the heading
[Audio] One commencement document, such as a current Australian passport, Australian birth certificate, Australian citizen certificate, VEVO, or relevant visa documentation.
[Visual] The words “1x Primary document” appear as a heading on the screen to the right of Beck, and the words “Driver’s license” and “Proof of age card” appear as bullet points under the heading
[Audio] One primary document, like a driver’s license or proof of age card.
[Visual] The words “1x Secondary document” appear as a heading on the screen to the right of Beck, and the words “Medicare card” and “Bank card” appear as bullet points under the heading
[Audio] And one secondary document, for example this could be your Medicare card or bank card. Make sure all your IDs are in the same name and haven't expired. At least one of them will need to be a photo ID.
[Visual] Emily speaks directly to camera with a security screening checkpoint behind her
[Audio] If your name has changed, you'll need to provide a Change of Name or Marriage Certificate document from the Registry of Births, Deaths, and Marriages.
[Visual] All 4 recruiters walk inside the Australia Post facility door and through the foyer. All 4 recruiters drop their belongings with the security officer at the screening checkpoint and walk through the security scanner. The security officer is a white man with blonde hair, wearing jeans and a hi vis jacket
[Audio] If you were born on or after 20 August 1986 and do not have a current Australian passport or Australian citizenship certificate, you'll need to provide one of your parent’s birth certificates.
[Visual] Ben talks directly to camera on a facility floor. The facility floor behind him is empty.
[Audio] Your medical check will be conducted by one of our partners.
[Visual] The words “Comfortable, unrestrictive clothing” and “Closed-toed shoes” appear on the screen to the right of Ben. The three other recruiters are seen walking behind and past Ben as he speaks to camera
[Audio] You'll need to wear comfortable, unrestrictive clothing you can move in, along with closed-toed shoes.
[Visual] The words “Photo identification” appear on the screen to the right of Ben as a heading. The words “Driver’s license”, “Proof of age card” and “Passport” appear as bullet points below the heading.
[Audio] Make sure to bring along a form of photo identification, such as your driver’s license, proof of age card, or passport.
[Visual] The words “Prescriptions”, “Eyeglasses” and “Hearing aids” appear on the screen to the right of Ben.
[Audio] We also ask that you bring any prescriptions you may have, as well as your eyeglasses and hearing aids if you use them.
[Visual] Beck faces the left and turns her head to speak to the camera. She is stretching left arm across her body as she speaks.
[Audio] Wondering what to expect during your medical check? Here's what's in store.
[Visual] Emily is doing a torso twist towards the camera as she speaks directly to camera
[Audio] A medical professional will do a blood pressure assessment and measure your height and weight. You'll also do a hearing and vision test.
[Visual] Ben finishes stretching his left arm over his shoulder as he talks directly to camera. He then stretches his right arm over his shoulder
[Audio] For the drug test, we'll require a urine sample taken on the day. Plus, we'll conduct an alcohol and breath test
[Visual] Georgia is stretching her left wrist as she speaks directly to camera. Ben is in the background also stretching his wrist.
[Audio] You’ll also need to complete a medical questionnaire.
[Visual] Beck talks to the camera holding a small brown package. Behind her is a conveyor belt and chute, where Emily is sorting packages
[Audio] If you’re joining us as an operational team member, you’ll also be required to complete a functional assessment.
[Visual] The words “Squats” and “Step-ups” appear on screen to the right of Beck. The words ‘Repetitive lifting” then replace these words as a heading and the words “Floor to waist”, “Waist to shoulder” and “Above your shoulder” appear as bullet points below the heading
[Audio] It includes squats, step-ups and repetitive lifting, like lifting from floor to waist, waist to shoulder, and above your shoulder.
[Visual] Emily speaks directly to camera. The words “For Australia Post roles:” appear as a heading and the words “Floor to waist 16kg” and “Waist to shoulder 12.5kg” appear below the heading
[Audio]If you’re joining the Australia Post team, our standard lifting requirements for floor to waist is 16kg, and from waist to shoulder, its 12.5kg
[Visual] The words “For StarTrack roles:” appear as a heading to the left of Emily and the words “Floor to waist 30kg”, “Waist to shoulder 20kg” and “Above the shoulder 10kg” appear to the right of Emily
[Audio] If you’re joining the StarTrack team, our standard lifting requirements for floor to waist is 30kg, from waist to shoulder is 20kg and above shoulder is 10kg. Depending on your role with us, we may require you to undergo other tests like a Spirometry, Sleep/Apnea Study or AFTD Driver Assessment.
[Visual] Ben stands in next to the conveyor belt with his hands on a brown package, talking to camera. Georgia is sorting packages behind him.
[Audio] It's important to schedule your medical check as soon as possible.
[Visual] The words “Booked within 5 business days” and “Attended within 10 business days” appear on the screen to the left of Ben.
[Audio] Checks must be booked within 5 business days of receiving the email and attended within 10 business days. In case you can't make it to your medical check, please contact our partner within 24 hours of your appointment via the contact details you received on email.
[Visual] Georgia stands in front of the chutes, speaking directly to camera. The 3 other recruiters are chatting behind her.
[Audio] So, all the best with your PES. As you're sorting out your medical check and ID documents, just know we're here to help if you need anything. We're looking forward to having you join the Australia Post team!
[Visual] Georgia turns around to join the 3 other recruiters. A red screen appears with the Australia Post logo in the middle and the video ends.

Some of the documents you might need could include your Australian Passport, Birth Certificate or Immi card, a current Photo ID, and - if you were born in Australia after 1986 and don't have an Australian Passport or Australian Citizenship Certificate - a parent's birth certificate. All your documents will need to be current, and in the same name. When it's time to complete your checks, we'll give you more information on exactly what you need for your specific circumstances.

No, we will never ask you to pay for your Pre-employment checks. Fit2Work, our partner, will take care of your National Criminal History Check and your Working Rights check. These have been fully paid for by Australia Post. Fit2Work will email you out a link and won't ask for any payment. If at any point the instructions prompt you for payment, don't proceed any further. Just return to the email you received and try the link again. It’s important to remember you won't be required to make payment at any point.

Australia Post require certain checks to be completed for Seasonal Work in our facilities. We cannot use previously completed police checks, working rights checks, or medical for your application.

You'll receive a text message from JobFit, who manage your medical checks, with a link to their booking portal. If you haven’t been able to book an appointment because there’s nothing showing nearby, give JobFit a call on the number provided. They’ll do their best to see if they can line up something closer to home.

Already booked but need to reschedule? Reach out to JobFit directly as soon as you can—plenty of notice makes it much easier to sort something out. Just a heads up: if you miss your appointment or cancel with less than 24 hours’ notice, JobFit won’t be able to book you in again and your checks will be closed.

Make sure to book your appointment within 5 business days of receiving the link—after that, the booking request will expire. If it does and you’re still keen to join us, get in touch with your recruiter (their details are in the email you received) and they’ll check if it’s possible to get your medical reinstated.

Onboarding

Make sure you've filled in all the necessary fields in the form and that your information is in the right format. Double check your bank details to ensure you are paid correctly and on time. Your address and next of kin information is also so important so we have a contact in case of an emergency at work. You will be asked for your USI (Unique Superannuation Identifier), this is NOT your membership number. The USI can be found on your superannuation statement or their website.

If you haven't started on-site yet, let your recruiter know, and they will help update your details. The sooner you give us the heads up, the more likely we'll be able to fix it before it impacts your pay!

If you're using a superannuation provider that is not self-managed and it differs from the employer-nominated provider, please select the third option, "The APRA fund or retirement savings account".

New Starter onboarding forms are important because this information helps us process your pay smoothly and gets you set up in our system! If your New Starter forms are not completed, we won't be able to pay you. You may also have issues with logging into your eLearning and we may not be able to roster you on.

Commencement

We know your circumstances can change. If you can no longer start in your role, we'd appreciate you reaching out to us. Please email your recruiter in your First Day Details email to let them know, as that helps them to keep things moving!

If you need to change your induction or push back your first day, just check the email titled "Your first day details” and let your recruiter know —they're happy to help! We’ll check what other times we have and if we can reschedule you for a time that works!