Applies to Australia Post and StarTrack business customers with an account.
Account balance, usage and credit limit explained
Account balance
The total amount owing on your account.
It's the sum of the credits and debits at the time of calculation, including:
- Amounts owing on issued invoices.
- Unbilled transactions such as charges, credits or refunds which have yet to be invoiced.
- Less payments that you've made such as 'advanced payments'.
Your account balance does not include charges (transactions) which are in progress and yet to be finalised.
Usage
The amount of your account credit limit that you've used, usually quoted as a percentage.
Credit limit
The maximum account balance that you're authorised to have on your account.
If you're approaching your account credit limit, apply for a credit limit increase.
Australia Post – Check account balance and usage
You can check your account balance and usage within My Business Account (MBA), located within the Merchant Portal. To request access or for help, visit Merchant Portal help and support.
Instructions
1. Log in to the Merchant Portal.
2. Select Launch app for My Business Account.
3. Your Account balance and usage are shown in the top left of the page. Your usage is shown as a Utilisation percentage.
StarTrack – Check account balance and usage
Currently, StarTrack customers are unable to check their account balance or usage online.
Email us for your current account balance and usage.
Instructions
1. Email the Billing & Invoice Support Team at billing@auspost.com.au
2. In your email, include these details:
- Your StarTrack account number (8 digits long).
- Your company name, address or contact phone number as listed on the account.
- Request for your account balance and/or usage.
